ace65's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how ace65 collects, uses, and protects your information.
This privacy policy applies to users of the ace65 platform. When you register on ace65, use our services, or browse our website, you agree to the terms described in this policy. We place the highest importance on your privacy and are committed to protecting your information. If this policy changes, you will be informed through the appropriate channels.
1. What Information We Collect
We collect various types of information to provide services on the ace65 platform and to improve your experience. The categories of that information are detailed below:
Personal Identity Information
Information you provide at the time of registration includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (where applicable)
Financial Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Transaction amount and time
- Deposit and withdrawal history
- Transaction reference numbers
Technical Information
Information collected automatically when you use our platform:
- IP address
- Browser type and version
- Operating system
- Cookie and session data
- Date and time of site access
Gaming Activity Information
To improve your gaming experience, we keep:
- Play history and preferences
- Bonus usage records
- Bet amounts and results
- Account balance change history
2. Purpose of Data Collection
ace65 collects and uses your information only for specific and legitimate purposes. We never collect your information unnecessarily.
2.1 Account Management and Service Delivery
Your information is used to create, verify, and manage your account. This includes ensuring login security, password recovery, and maintaining account protection.
2.2 Financial Transaction Processing
Financial information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Detecting and preventing fraudulent transactions is also part of this.
2.3 Customer Service Improvement
Your information is used to resolve your issues through 24/7 live chat and email, and to maintain relevant communication with you.
2.4 Responsible Gaming
ace65 places the highest importance on responsible gaming. Information about your gaming activity is analyzed to identify unusual behavior and to provide support when needed.
2.5 Platform Development and Security
We use technical information to continually improve the performance and security of our platform. This includes preventing cyber attacks and keeping the user experience smooth.
3. Data Storage and Security
ace65 uses industry-leading technology to protect your information. Our security measures are as follows:
Data Encryption
All stored and transferred data is secured with modern encryption technology.
Access Control
Only authorized staff can view your information, and only when required for their specific role.
Regular Audits
Our security systems are regularly reviewed and improved.
Secure Servers
Your information is stored on safe and secure servers.
Threat Detection
Systems are in place to immediately detect unusual activity and cyber threats.
Regular Backups
Regular backups are taken to keep your data safe, and a recovery plan is in place.
The security of your account is also partly your own responsibility. Keep your password confidential, do not share it with anyone, and if you notice any suspicious activity, contact the ace65 support team immediately.
4. Sharing Information with Third Parties
ace65 does not sell your personal information or share it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
4.1 Payment Processors
Financial information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment processors. This information is used solely for processing the specific transaction.
4.2 Technology Service Providers
We work with trusted technology partners for platform operation and maintenance. These partners operate under strict confidentiality agreements and may only use the information for defined purposes.
4.3 Legal Obligations
If disclosure of information is legally required by order of a competent court or regulatory authority, ace65 will comply with that directive. In such cases, we will make every effort to notify you as far as possible.
4.4 Company Restructuring or Merger
In the event of a change of ownership, merger, or acquisition of ace65, your information may be transferred to the new entity. However, the terms of this privacy policy will continue to apply in such cases.
5. Cookies and Tracking Technologies
ace65 uses cookies and similar technologies to improve your browsing experience and maintain platform functionality.
Essential Cookies
These cookies are essential for the core functions of the platform. They are needed to keep login sessions active, verify security, and ensure that core features work correctly. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how users interact with ace65. They help us improve the platform. These cookies can be disabled through browser settings.
Functional Cookies
These cookies are used to remember your preferences — such as language settings or display preferences — and personalize your experience.
Cookie Management
Most browsers allow you to control cookies. However, disabling essential cookies may cause some features of ace65 to not work correctly.
6. Your Rights and Options
As an ace65 user, you have a number of important rights regarding your own information. We respect these rights and help you exercise them.
Right to Access
You have the right to request a view of the information we have collected about you.
Right to Correction
If any of your information is incorrect, you can request that it be corrected.
Right to Deletion
In certain circumstances, you can request that your information be deleted, except for information required to meet legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
Right to Data Portability
You can request to receive the information collected about you in a structured format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be limited.
To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.
7. Data Retention Period
ace65 stores your information only for as long as it is needed. The retention policy for different types of information is outlined below:
Active Account Information
All relevant information is retained while your account is active. After an account is closed, information required to meet legal obligations is kept for a set period.
Financial Transaction Records
Transaction records need to be retained for an extended period for financial regulations and audit purposes. These records are also used for fraud prevention and dispute resolution.
Technical Logs and Cookies
Technical logs and session data are generally kept for a short period and deleted after security analysis. Functional and analytical cookies expire when the browser is closed.
8. Children's Privacy
The ace65 platform is for adults only. 21+ This platform is operated exclusively for those aged 21 and above.
Information of Minors
We do not intentionally collect information from anyone under the age of 21. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the associated information. If you believe a minor is using ace65, please notify us at [email protected].
9. Changes to the Policy
ace65 reserves the right to modify this privacy policy when necessary. If significant changes are made to the policy, we will notify you in the following ways:
Change Notification
- A special notice will be published on the website
- Registered users will be notified by email
- The date of the update will be mentioned at the top of the revised policy
Use after changes
If you continue using ace65 after a new policy is published, you will be considered to have accepted the revised policy. If you object to the changes, you may close your account.
10. International Data Transfer
ace65 is an international platform. Your data may be processed or stored on servers in various countries as required to provide the service.
Data protection guarantee
For international data transfers, ace65 ensures that adequate data protection measures are in place in the recipient country or organisation. All data transfers are secured through SSL encryption, and the recipient party is obligated to provide protection equivalent to this privacy policy.
Have a privacy question?
If you have any questions or concerns about your data protection, please contact our support team — we are available 24/7 to help.