ace65 Terms & Conditions

By registering on the ace65 platform or using the services in any way, you are giving your full consent to these terms and conditions. These terms form a legally binding agreement between ace65 and the user. This agreement takes effect from the moment a username is registered and remains in force until the account is closed.

ace65 reserves the right to amend these terms at any time, with or without prior notice. Amended terms take effect from the moment they are published on the platform. It is the user's responsibility to review this page regularly for any changes.

The key terms used in this document are defined as follows:

• "Platform" — The ace65 website, mobile version, and all related services.
• "User" or "Member" — Any person who has opened an account on ace65 or is using the services.
• "Wager" or "Bet" — The amount of money placed by a user on any game or event.
• "Bonus" — Additional credits or benefits granted by ace65 under specific conditions.
• "Wagering Requirement" — The amount that must be wagered before bonus funds become eligible for withdrawal.

To use ace65's services, you must meet the following conditions:

• You must be at least 21 years of age. 21+ For users aged 21 and above only.
• You must operate the account in your own name and on your own behalf.
• The information provided when opening an account must be accurate, complete, and up to date.
• You do not reside in a jurisdiction where online betting or gaming is completely prohibited.
• There is no prior decision by ace65 to close an account in your name.

Each individual may open only one account. If multiple accounts are found, ace65 may close all accounts and forfeit any deposited funds.

• It is entirely the user's responsibility to keep their account login details confidential.
• Any unauthorised access must be reported to the ace65 support team immediately.
• Transferring or selling an account to anyone else is strictly prohibited.
• If any information provided in the account changes, it must be updated immediately.

bKash, Nagad, Rocket, and Upay can be used to deposit funds into ace65. The minimum deposit amount for each method is ৳500. Deposited funds will be added to the account after the transaction is successfully processed.

• Deposit transactions must come from your own account — third-party payments are not accepted.
• ace65 will not be held responsible for transactions made with incorrect information.
• ace65 is not liable for delays caused by technical or network issues; however, contacting the support team will help resolve the matter.

The minimum withdrawal amount is ৳1,000. All withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made via the same method used for the deposit.

• Identity verification must be completed before a withdrawal.
• The bonus portion is not eligible for withdrawal if the active bonus wagering requirement has not been met.
• If fraudulent activity is suspected, ace65 may suspend a withdrawal until verification is complete.
• The mobile number provided at the time of withdrawal must be correct — ace65 may not be able to recover funds sent to an incorrect number.

A 100% welcome bonus is available on your first deposit at ace65, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, bringing your total balance to ৳2,000; depositing ৳12,000 gives the maximum ৳5,000 bonus, for a total of ৳17,000.

• The welcome bonus can be received once per account only.
• To claim a bonus, the conditions must be met within the specified time after the deposit.
• Winnings earned using a bonus cannot be withdrawn until the wagering requirement is met.

The following general policies apply to all bonuses and promotions at ace65:

• Bonuses cannot be exchanged for cash.
• Multiple bonuses cannot be used at the same time unless specifically stated.
• ace65 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If an attempt is made to claim a bonus through fraudulent means, the account will be closed.
• If the wagering requirement is not met before the bonus expires, the bonus will be cancelled.

ace65 has three VIP tiers, each offering weekly cashback:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

You can advance to a higher VIP tier through regular activity and participation on the platform. ace65 reserves the right to change the terms of VIP benefits and cashback rates.

The following rules apply to casino games, slots, and sports betting on ace65:

• Each game has its own rules, which should be read before starting the game.
• If a technical error affects the outcome of a game, ace65 may void the relevant bet.
• If an event is cancelled in sports betting, the stake for that bet will be refunded.
• ace65's random number generator (RNG) and game systems operate in accordance with fair play principles.
• Using automation software or bots in any game is strictly prohibited.

The following activities are strictly prohibited on the ace65 platform:

• Money laundering or attempting to conceal the source of illegal funds.
• Operating multiple accounts with the intent to circumvent bonus terms.
• Gaining unauthorised access to the system through hacking, phishing, or any other method.
• Colluding with other users to gain an unfair advantage.
• Impersonating ace65 staff or providing a false identity.
• Intentionally exploiting technical errors without notifying ace65.

ace65 may close or suspend an account at any time, for any reason, without prior notice, particularly if:

• The user violates these terms and conditions.
• There is suspicion that false information was provided at the time of registration.
• Evidence of fraudulent activity is found on the account.
• There is a directive from a law enforcement authority.

Any legitimately earned, bonus-free balance will be returned after a fair investigation.

ace65 uses SSL encryption and modern security technology to protect users' personal information. Details on the collection, processing, and storage of personal data are provided in ace65's privacy policy. By using the platform, you are also consenting to that policy.

• ace65 does not sell personal information to third parties.
• Information may need to be shared to meet legal obligations or in fraud investigations.
• For more details, please read our Privacy Policy.

ace65 will bear no liability in the following cases:

• Loss caused by a user's internet connection being disrupted.
• Failure of a third-party platform or payment provider.
• Loss caused by a user sharing their login details.
• Temporary service interruption due to unexpected technical issues.
• Game outcomes that do not match the user's expectations.

In any claim, ace65's maximum liability is limited to the amount of the specific transaction in question.

ace65 is committed to responsible gaming. We believe entertainment should be enjoyed freely, not under financial or mental pressure. Users can manage their gaming habits using the following tools:

• Set deposit limits to control how much you deposit per day or per week.
• Use self-exclusion to take a break from the platform for a set period of time.
• Visit the Responsible Gaming page to learn more about problematic gambling behaviour.

For any dispute or complaint, ace65 follows the process below:

• First, contact the ace65 customer support team — available 24/7 via live chat or email.
• After receiving a complaint, the ace65 team will investigate and respond within a reasonable time.
• If the matter is not resolved through customer support, ace65 will review it at a higher level.
• In all dispute resolutions, ace65's final decision is considered valid and binding.

If any part of these terms becomes invalid or unenforceable for any reason, the remaining parts will remain fully in effect. These terms, the privacy policy, and other published policies of ace65 together form the entire agreement between ace65 and the user.

ace65 reserves the right to change these terms and conditions at any time. For significant changes, ace65 will endeavour to provide notice on the platform. However, it is the user's own responsibility to visit this page regularly for updates. Continued use of the platform after any changes will be taken as consent to the new terms.